Refund policy

Last updated: October 10, 2026

Please read this before you buy. PDF sales are final; printed books are covered for 7 days if they arrive damaged.

PDF books: all sales are final

PDF books are delivered instantly and can't be returned, so all PDF sales are final and we don't offer refunds. Every product page has free sample pages you can download before you buy.

If your download link doesn't work or the file won't open, email support@nursedoodles.com with your order number. We'll send a new link or a fresh copy, usually within 24 hours.

Paperback books: 7-day damage cover

Each paperback is printed to order just for you, so we don't accept returns or refunds for change of mind.

If your book arrives damaged, misprinted or with missing pages, email a photo and your order number to support@nursedoodles.com within 7 days of delivery. We'll send a free replacement or refund the paperback, whichever you prefer. You don't need to send the book back.

Lost parcel: if tracking shows your book was never delivered, email us and we'll reship it or refund the paperback.
Wrong address: we can't cover parcels sent to an incorrect address entered at checkout.
Cancelling: email us right away. We can only cancel before your book goes to print.